Privacy Policy

Effective date: 26 January 2026

IronBark DogPark (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website, make a purchase through our store, or contact us.

By using our website, you agree to the terms of this Privacy Policy.

Table of contents

1. Who we are
2. What personal information we collect
3. Why we collect personal information
4. Cookies and tracking technologies
5. WooCommerce and shopping functionality
6. Payment processing (Stripe)
7. Shipping and delivery (Australia Post)
8. Contact forms and customer support
9. Reviews and comments
10. Who we share your information with
11. Data retention
12. How we protect your information
13. Your rights and choices
14. Third-party links
15. Changes to this Privacy Policy
16. Contact us

1. Who we are

Our website address is: https://ironbarkdogpark.com.au/

This website may include online services and an eCommerce store (WooCommerce).

2. What personal information we collect

We may collect personal information when you:

• visit or browse our website
• place an order through our online store
• create an account
• subscribe to emails (if available)
• contact us through the website, email, or social media
• leave reviews (if enabled)

The personal information we may collect includes:

Account and order details

• name
• billing and shipping address
• email address
• phone number
• order details and purchase history

Payment information

Payments are processed securely via Stripe. We do not store your full credit card details on our website. Stripe may collect payment-related information to complete your transaction.

Website usage data

We may collect information such as:

• IP address
• browser type and device information
• pages visited and actions taken on the site
• referral source and approximate location (e.g. city/region)

3. Why we collect personal information

We collect and use your personal information to:

• process and fulfil your orders
• provide shipping and delivery services
• communicate with you about orders, receipts, and support requests
• manage customer accounts and store preferences
• prevent fraud and keep the website secure
• improve our website, products, and customer experience
• comply with legal and taxation obligations

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to help the site function properly and improve your experience.

Cookies may be used for things like:

• keeping items in your cart
• saving your preferences
• remembering login sessions
• analytics and performance monitoring (if enabled)

You can disable cookies in your browser settings, however some parts of the store may not function correctly.

5. WooCommerce and shopping functionality

Our website uses WooCommerce to run our online store. WooCommerce may collect information to support core store features, including:

• cart and checkout data
• order processing information
• account details (if you create an account)

WooCommerce may also store some data in cookies to support cart functionality and checkout flow.

6. Payment processing (Stripe)

We use Stripe as our online payment gateway. When you make a purchase, payment is handled by Stripe, and your payment details are transmitted securely.

Stripe may collect and process personal information such as:

• name
• email
• billing address
• payment details (e.g. card information)

This information is handled according to Stripe’s privacy and security practices.

7. Shipping and delivery (Australia Post)

We use Australia Post for shipping and delivery. To fulfil your order, we may share necessary information such as:

• your name
• shipping address
• contact email or phone number (if required for delivery updates)

This information is only shared as needed for shipping and delivery purposes.

8. Contact forms and customer support

If you contact us via a form, email, or other communication method, we may collect the information you provide such as your:

• name
• email address
• phone number
• message content
• order details (if you are requesting support)

We use this information to respond to your enquiry and provide support.

9. Reviews and comments

If product reviews or blog comments are enabled, any information you submit may be publicly visible (for example, your name and review content).

We recommend not including sensitive personal information in public reviews or comments.

10. Who we share your information with

We do not sell your personal information.

We may share information with trusted service providers only when necessary to operate our website and fulfil services, including:

• Stripe (payment processing)
• Australia Post (shipping and delivery)
• website hosting and technical service providers
• analytics or performance tools (if enabled)
• legal, regulatory, or law enforcement bodies where required by law

11. Data retention

We keep your personal information only as long as necessary to:

• provide services and fulfil orders
• maintain business records
• comply with legal obligations (including tax and accounting requirements)

You may request access to, correction of, or deletion of your personal information where applicable.

12. How we protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes security measures such as:

• SSL encryption (HTTPS)
• secure payment processing via Stripe
• access controls and security monitoring (where applicable)

No method of transmission or storage is 100% secure, but we take privacy and security seriously.

13. Your rights and choices

You may have rights under Australian privacy laws, including the right to:

• request access to personal information we hold about you
• request correction of incorrect or outdated information
• withdraw consent for marketing communications (if applicable)

To make a request, please contact us using the details below.

14. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We recommend reviewing their privacy policies before providing any personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, or legal obligations.

Updates will be published on this page, with the revised effective date shown at the top.

16. Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us via our website: https://ironbarkdogpark.com.au/contact-us/